Complaints and Appeals Policy

Dental Research Today is committed to providing a transparent and fair process for handling complaints and appeals. We value feedback from authors, reviewers, and readers and aim to address any issues promptly and professionally.

Scope
This policy covers complaints and appeals related to:
1. Editorial Decisions: Concerns regarding the decision on a manuscript.
2. Editorial Process: Issues related to delays, communication, or handling of manuscripts.
3. Publication Ethics: Allegations of misconduct, such as plagiarism or unethical research practices.
4. Quality of Published Content: Concerns about inaccuracies or misleading information in published articles.

Complaints Procedure
1. Submission of Complaints:

• Complaints should be submitted in writing to the Editorial Office at drt@visagaapublishing.com.
• Include detailed information regarding the nature of the complaint, specific references (e.g., manuscript ID, title), and any supporting evidence.

2. Acknowledgment:

• The Editorial Office will acknowledge receipt of the complaint within five working days.
• A reference number will be provided for tracking purposes.

3. Investigation:

• Additional information or clarification may be requested from the complainant.
• The investigation process will be conducted with confidentiality and impartiality.

4. Resolution:

• A decision will be communicated to the complainant within 30 working days.
• If further investigation is required, the complainant will be informed of the anticipated timeline.

5. Outcomes:

• Possible outcomes include upholding the original decision, revision of the editorial decision, or implementation of corrective actions.

Appeals Procedure
1. Grounds for Appeal:

• Appeals must be based on procedural errors, new evidence, or significant errors in judgment.
• Appeals should not be based solely on disagreement with the decision.

2. Submission of Appeals:

• Appeals should be submitted in writing to the Editorial Office at nrfhh@visagaapublishing.com.
• Clearly state the grounds for appeal and provide supporting evidence.

3. Acknowledgment and Initial Review:

• Appeals will be acknowledged within five working days.
• The initial review will assess the validity of the grounds for appeal.

4. Investigation:

• A separate panel, including independent editors not involved in the original decision, will review the appeal.
• The appeal process will maintain confidentiality and impartiality.

5. Resolution:

• A decision will be communicated to the appellant within 45 working days.
• The decision of the appeals panel is final.

Contact Information
For any inquiries or submissions related to complaints and appeals, please contact:
Editorial Office
Dental Research Today
Email: drt@visagaapublishing.com


This policy ensures that complaints and appeals are handled fairly and efficiently, maintaining the integrity and transparency of the editorial process.